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Frequently Asked Questions

Exam Results

When will I get my exam scores?

Once exams are completed, Examiners submit all candidate paperwork to NCCCO for off-site scoring. NCCCO scores the exams and mails examination results to candidates. Results are available approximately 12 business days after the exam date for written exams. Results of tests taken via computer-based testing (CBT) are provided before leaving the testing facility. Practical exam results are available within approximately 12 business days after receipt of the exams by NCCCO.

My employer wants a copy of my test results. How do I get a duplicate copy of my scores?

Examination results may be released only to the candidate in question. It is up to the candidate to provide exam information as needed for employment or record keeping purposes. However an employer may request verification of a candidate’s certification status at any time.

I want to know why I did not pass my written exam. Is there someone who can help me?

Candidates receive a strength and weakness report indicating the area(s) that they may need to brush up on. Candidates not passing the written exams may request a hand-scoring of the answer sheet, provided the request is made in writing within three months of the test date. There is a $25 fee for one failed test scoring and $50 for two or more test scores per test administration. In the event that the hand scoring results in a passing score, the hand-scoring fee(s) will be refunded in full. 

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